UniBet Privacy Policy

We at UniBet Casino take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit our website, use the UniBet app, place a bet, play in our live casino, or otherwise interact with our services. By creating an account or using UniBet, you agree to the practices described below.

Who We Are

UniBet Casino is operated by Optdeck Service Limited, a company registered in Malta under number C 96335, with its registered office at Level 6 - The Centre, Tigne Point, Sliema TPO 0001, Malta. We are part of FDJ United, and Kindred Group Plc is the group entity under which certain data sharing arrangements and transfers of account rights take place. We operate under a Netherlands Kansspelautoriteit remote gambling licence, number 1730/01.267.175, and our services are governed by Dutch law. Please note that UniBet Australia is operated by a separate entity, Unibet/Betchoice Corporation Pty Ltd, under a Northern Territory Wagering Commission licence, and a separate privacy policy applies to that jurisdiction.

Information We Collect

When you register for a UniBet login, deposit funds, or take part in any promotion, we collect a range of personal data necessary to provide our services and to comply with our licensing obligations.

• We collect identification details such as your full name, date of birth, address, nationality and a copy of your identity document to verify your age and identity.
• We collect contact information including your email address and telephone number so that we can communicate with you about your account, bonuses and promotions.
• We collect financial information, including details of your payment methods such as iDEAL, WERO, Visa, Mastercard, Trustly, Brite, PayPal or paysafecard, and the details of your single verified counter-account used for withdrawals.
• We record your gaming activity, including the games you play, your deposits, withdrawals, session limits, and your use of any UniBet casino bonus, UniBet bonus code, or UniBet sign up bonus you activate.
• We collect technical data such as your IP address, device type, browser information and login history whenever you access UniBet through our website or the UniBet mobile app.
• We may collect information from your use of UniBet sports betting, UniBet live casino, UniBet poker or bingo products, including your betting patterns and preferences.

How We Use Your Data

We use the information we collect for several core purposes connected to running UniBet Casino safely and lawfully.

• We use your data to verify your identity and age, as required under Dutch gambling regulation, before allowing you to deposit or withdraw funds.
• We use your data to manage your account, process transactions, and enable a smooth UniBet mobile login or UniBet casino online experience.
• We use your gaming and financial history to set and monitor the mandatory session, deposit and balance limits every player must configure at registration.
• We use your contact details to send you information about UniBet promotions, UniBet casino bonus codes, and updates relevant to your account, where you have not opted out.
• We use behavioural data to detect unusual account activity, prevent fraud, and support our responsible gambling obligations.
• We use aggregated, anonymised data to improve our website, our UniBet app, and the overall UniBet casino games experience.

Legal Basis for Processing

We process your personal data on the basis of our legal obligations as a licensed operator, the performance of the contract we enter into with you when you register, our legitimate interests in preventing fraud and improving our services, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the processing already carried out.

Sharing Your Information

We may share your personal data with trusted third parties who help us deliver our sportsbook, poker, bingo and live casino products.

• We share relevant data with Kambi Malta Ltd, which supplies our sportsbook technology, and with Sportradar AG for virtual sports.
• We share data with Relax Gaming Limited, which powers our poker and bingo offering.
• We share necessary data with our live casino providers, including Evolution Gaming, Pragmatic Play and Stakelogic Live, to enable UniBet live streaming and live dealer games.
• We may share information with Kindred Group Plc entities for the purposes of account rights transfers and group-level data management.
• We may disclose data to regulators, including the Kansspelautoriteit, law enforcement bodies, and payment providers as required by law.
• We do not sell your personal data to third parties for their own marketing purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required by Dutch gambling and financial record-keeping regulations. Accounts left dormant for twelve months are subject to a monthly administration fee, and we will retain the associated records in line with our regulatory obligations even after an account becomes inactive.

Cookies and Tracking

We use cookies and similar technologies on our website and within the UniBet app to keep you logged in, remember your preferences, and understand how our site is used. Further details of the specific cookies we use are set out in our separate Cookie Policy, which forms part of our overall approach to data protection.

International Data Transfers

As part of the FDJ United and Kindred Group structure, we may transfer your personal data outside the European Economic Area. Where we do so, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information to the standard required under European data protection law.

Your Rights

You have a number of rights in relation to the personal data we hold about you as a UniBet Casino player.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct any inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to lodge a complaint with the Dutch Data Protection Authority if you believe we have not handled your data correctly.

Security of Your Data

We implement technical and organisational measures, including encryption and access controls, to protect the personal and financial data you provide when you deposit, withdraw, or manage your account on UniBet Casino. While we take security seriously, no online system can be guaranteed completely secure, and you should also take care to protect your own login credentials.

Age Restrictions and Underage Protection

We do not knowingly collect personal data from anyone under the minimum legal gambling age. All welcome bonuses, including our UniBet deposit bonus offers, are restricted to players aged 24 and over, and we verify age as part of our identity checks before allowing withdrawals or bonus activation.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. We will post any updated version on our website, and we encourage you to review it periodically so that you remain informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can reach us through our Help Centre, live chat, or telephone support, available 24 hours a day. We are here to address any concerns you may have about your privacy while enjoying UniBet Casino.